KABARAK

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UNIVERSITY

Commitment to Service Delivery

Kabarak University is committed to providing high quality services that comply with international best practices and in line with ISO 9001:2015 standards in a timely, efficient and effective manner.

SERVICE 

REQUIREMENT

OBLIGATION

FEE IN KSH

TIMELINE

1.

Enquiries 

Specify enquiry

Customers will be attended to promptly

Free

1-5 minutes 

Phone calls will be answered 

Maximum 2 rings 

2.

Response to

Correspondences

Receipt of correspondence

All emails will be acknowledged 

Free

Within 24 hours

All Social media messages will be acknowledged (Facebook, Twitter, Instagram)

Within 24 hours

3.

Response to complaints 

Receipt of complaint 

All complaints shall be responded to

Free

Within 24 hours

4.

Admissions processing

Complete &

Submit

Application form 

Processing of application forms completed

Diploma

Undergraduate

Post Graduate

500

1000

1500

Within 7 days

Follow up on incomplete applications

Free

Within 7 days

The office of the Academic Registrar shall that the response letters are dispatched to prospective students and communication made to them

Free

Within 7 days

5.

Training – Certificate,

Diploma, Degree

Courses 

Minimum

requirements as per University Admission Criteria 

Shall be offered to only qualified candidates 

As per  fee structure 

 

Certificate 

3 Semesters 

 Diploma 

5 Semesters or as per programme

Degree 

8 Semesters except for medical courses from 2 ½ years-5 years

Postgraduate Diploma

2 Semesters

Masters

 

4 Semesters

PhD

 

3 Calendar Years 

6.

Student Handbook Access

Access students intranet 

Students Handbook

Free

First week of registration

7.

Identity Cards Issuance

Fee payment

All students shall be issued with identity cards

500

Two weeks after admission 

8.

Course

Registration 

Logging in to the portal  

All students shall be required to register on the portal for the courses they intend to take every semester 

Free 

1st Week of every Semester

9.

Lectures 

Payment of fees

All lectures shall  be conducted fully and on time as

Free

As per the teaching

     

per timetable 

 

timetable

10.

Commencement of

lectures

Registration 

Timely start of teaching 

Upon

registration 

The first week of the semester

11.

Issuance of exam cards

Course

registration, fee payment and class attendance 

All students who meet the laid down exam regulations shall be examined

Free 

One week before start of exams 

12.

Release of examination results 

Log in to the student portal 

Results shall be released to all students 

Free

1 day after Senate approval

13.

Issuance of transcripts 

Upon request

Provisional transcripts shall be issued by the

University to continuing students

Free

Upon demand or a day after Senate releases results

Alumni shall be issued with academic transcripts

Duly completed clearance form

30 days after graduation 

14.

Issuance of

Academic

Certificates

Upon graduation 

Graduates shall be issued with their Academic certificates after graduation

Duly completed clearance form

30 days after graduation 

15.

Masters &

Doctoral

Supervision

Submission of work to the supervisors

Postgraduate Supervisors for Masters  or Doctoral degrees  shall be required to give progress reports of  all their students 

Free

2 weeks after receiving student’s work

16.

Graduation ceremony

Completion of the course 

Graduation ceremonies shall be held as per academic calendar

As per Fee Structure

As per University calendar

17.

Library services

Upon request or visit to the library

The Library shall be open for the convenience of both staff and students

Free

8AM-10PM Weekdays

8AM-4PM Saturdays

The Library remains closed during chapel days on Wednesday and Sundays 

18.

Room allocation 

When available 

Students will be allocated hostel facilities within the University on first come first served basis unless under special circumstances 

As per Kabu Enterprises accommodati

on

requirements 

Upon payment 

19.

Clearance 

Completed clearance form

Clearance of  both Staff and Students 

Free

Maximum of 7 days 

20.

Procurement process

Upon request by

the user department

Procurement of goods and services shall be done as per the Procurement regulations in the University

Free

1-14 days 

21.

ICT support services

Upon request

ICT services shall be provided to both students and staff 

Free

1-7 days 

22.

Finance services

Upon request by the client

The finance department shall operate as per the Finance procedures and regulations and ensure adherence to budgetary provisions and process approved payments 

Free

As per finance procedures

23.

Internal audit

services

Internal Audit Programme.

Upon request

Audits shall be carried out in the University 

Free

As per the audit programme

24.

Health care services

Medical card

The University health centre shall remain open to provide services to all staff and students

Specified fees 

Immediate 

25.

Transport services

Upon request as per transport policy 

Transport shall be provided on time as per approved requests 

Free 

Maximum 1 day

26.

Chapel services 

Applies to all students and staff

All staff and students are expected to attend chapel on Wednesday  - Main Campus

Free 

1 hour

All staff and students are expected to attend chapel on Thursday – Nakuru Town Campus

 

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For any questions, compliments/complaints concerning the quality of services offered at Kabarak University please contact;

 

The Vice-Chancellor 

Kabarak University 

P.O Box 20157 Private Bag

Tel: 020 2114658 / 0729223370

Fax: 051 343 012

Email: vc@kabarak.ac.ke Copy to: info@kabarak.ac.ke 

Our Moral Code

As members of Kabarak University family, we purpose at all times and in all places, to set apart in one’s heart, Jesus as Lord. (1 Peter 3:15)

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P.O. Private Bag 20157 Kabarak

Tel: (+254) 0729 223 370